The specialty of collective food service is built on the basis of modular systems. Small Business Management, is one of them, and economic development in recent years, based on exports and foreign investment, put each Chilean company in competition with their counterparts worldwide, requiring them to improve the efficiency and quality of the good or service, increase reliability, standards compliance and optimal customer service. To win markets and stay in them, not only have had to considerably strengthen the productive area, but also the management, with a strong emphasis on proper planning, documentation and adherence to the laws and proper management of human resources.This reality experienced in the first large companies, but over time has been extended to smaller firms.